Delivery Information

We ensure every order is carefully processed, packed, and shipped with the highest standards.

  • Processing time: Orders are usually processed within 1–6 business days depending on product type and stock availability.

  • Shipping methods: We offer a variety of delivery options including standard postal services, premium express couriers, and regional warehouse dispatch for faster delivery.

  • Estimated delivery time:

    • Local warehouse (e.g. US/EU): 2–7 business days

    • Standard international shipping: 7–25 business days

    • Express couriers: 3–8 business days

You’ll see the available shipping options and costs directly at checkout.

Order Tracking

As soon as your order is shipped, you’ll receive a tracking number via email. You can track your package anytime through our Order Tracking Page or the courier’s website.

Customs & Taxes

International deliveries may be subject to customs duties, VAT, or local import taxes. These charges vary depending on your country’s regulations and are the responsibility of the customer.

Refund Timeline

Once approved, refunds are processed within 3–14 business days depending on your bank or payment provider.

Returns & Refunds

We want you to shop with confidence at Velvet Nests. If an item arrives damaged, defective, or incorrect, you are eligible for a refund or replacement under our return policy.

  • Damaged or defective items: Full refund or replacement.

  • Minor defects: Partial refund or replacement (depending on the situation).

  • Wrong or missing items: Replacement or refund after verification.

Return Process

  • Contact our support team within the return period with your order number, description of the issue, and photos/videos as proof.

  • Once approved, we’ll guide you through the return process. Items must be sent back to the designated return address we provide.

  • After the returned item is received and inspected, a refund or replacement will be processed. Refunds are typically issued to the original payment method.

Important Notes

  • All return requests must be made within the specified time window after delivery (as mentioned on the product/order page).

  • Some fragile or non-returnable items may qualify for refund instead of return.

  • Please do not ship any items back without contacting us first, as returns must go to the designated return address.